Digital cards
Resolve issues adding, scanning and updating digital cards.
I can't add the card to my Wallet
- On iPhone, the card is added via Apple Wallet; on Android, via Google Wallet. Open the install link / QR from the right device.
- Make sure the Wallet / Google Wallet app is installed and up to date.
- Try again from the phone's default browser (some in-app browsers block adding).
The card's QR opens nothing / the wrong page
The QR is stable, but its destination depends on the mode (Profile, vCard, Link, Default), resolved at scan time. Check the digital card's mode in the Apple Card & Google Wallet section. Priority: the user's setting → the template's mode → the organization's default. See Modes & QR.
My digital card won't update
Updates (information, visual, campaign) propagate to installed cards, but may take a moment or require opening the card in the Wallet app. First check that the profile is up to date.
I didn't get the email
Check that the person's record has an email address, then their spam folder. The link is valid for 7 days: past that, send a new one from Send by email.
The page lists no card
The link is valid, but no published template targets that person. Check the template's assignment in Create a digital card. If you publish a template covering them while the link is still valid, the card shows up on their next visit.
I don't see the Apple Card & Google Wallet section
Availability of the Wallets module depends on your plan. See Subscription.
Still stuck?
Contact support via the chat bubble, stating the device (iPhone / Android), the Wallet app used and the step that fails.